Terms & Conditions

Sublime Santa Ltd organises privately prepared Santa Claus visits at families' own accommodation across Finnish Lapland.

Sublime Santa Ltd · Business ID 3656177-4 · Vihiluodontie 546, 90440 Kempele, Finland

You can reach us by email at sales@visitsantalapland.com.

A private Santa Claus visit at your chalet, villa, hotel room or other accommodation anywhere across Finnish Lapland. The visit is prepared for your family only — no queues, no shared group sessions.

Santa and his team review the information your family provides, the location and the arrival route in advance, so that the visit can take place smoothly at the agreed time.

Private visits are available from mid-November until the end of January, subject to availability.

Sending an enquiry form or an email is a request, not a booking.

Our team reviews the details and replies with a booking confirmation that states the location, date, time, chosen arrival, the final price and any special wishes.

The confirmation includes a secure payment link. The visit is paid in full through that link, and your visit date and time are confirmed once the payment has been completed.

No payment is taken on the website, and no booking is binding before you have received and accepted the booking confirmation.

Prices shown on the website are indicative starting prices. They are not fixed offers.

The final price is confirmed individually for each family based on the location, the selected arrival, the timing, the length of the visit and any special wishes.

The total price in euros, including all taxes, is stated in your booking confirmation.

Payment is made in full through the secure payment link in your booking confirmation.

Until payment is completed, the requested time cannot be held for you.

If payment is not completed, we contact you and, where possible, offer another time.

You can cancel a confirmed visit at any time. We refund the amount you have paid as follows:

These rules are our cancellation policy. Mandatory consumer protection under Finnish and EU law always applies and is never limited by these terms.

Lapland winter weather can change quickly. If snow, wind, extreme cold or darkness make the planned arrival unsafe or impractical, we contact you as early as possible.

In that situation we agree together on a new time, a different arrival — for example the classic door arrival instead of a reindeer or forest walk arrival — or another practical solution.

We do not cancel a visit because of the weather without first offering you these options.

Please make sure that the arrival route and the entrance can be reached safely and that an adult is present at the agreed time.

If the location cannot be reached safely, we agree an alternative — for example a short arrival inside the accommodation — or a new time.

Please tell us in advance about anything that may affect the visit, such as stairs, gates, pets, allergies, or a household member who should not be present.

Details about your children are provided by a parent or guardian.

We ask only for the information needed to prepare the visit, and we handle it as described in our privacy policy.

We are responsible for our own service and for the performer we send to you.

Guests are responsible for their own belongings and for the property of the accommodation, and for supervising children during the visit.

If something goes wrong during a visit, please contact us — we will always try to make it right.

Please contact us first at sales@visitsantalapland.com so we can solve the matter together.

You can also bring a consumer dispute to a consumer disputes body in Finland, and your statutory rights remain unaffected.

The terms in force on the date of your booking confirmation apply to your visit.

These terms are governed by Finnish law, and mandatory consumer protection always applies.