Legal
Last updated 13 October 2026
This policy explains what information we collect when you ask about a private Santa Claus visit, what we do with it, and what your rights are. It applies to this website and to enquiries sent to us by email or through the enquiry form.
01
Sublime Santa Ltd is the data controller for the personal data described here.
Sublime Santa Ltd · Business ID 3656177-4 · Vihiluodontie 546, 90440 Kempele, Finland
Contact for privacy matters: sales@visitsantalapland.com
02
Contact details: your name, email address and, if you choose to give it, a phone number.
Stay details: where you are staying in Finnish Lapland, your travel dates and the time you would like Santa to arrive.
Visit details: the number of participants, your children's first names, ages and interests, gift or surprise plans, family notes, the arrival you choose and your preferred language.
03
To prepare and deliver the visit you asked for — this is our contractual basis.
To plan the route, timing and arrival safely — this is our legitimate interest.
For personal touches you choose to share beyond the minimum — you can withdraw this at any time.
For bookkeeping and legal records — this is a legal obligation.
04
We collect children's details only from a parent or guardian, and only what is needed to make the visit personal.
We ask you not to share sensitive information about your family.
Children's first names and personalisation notes are deleted immediately after the visit, including copies in our email.
05
The people in our team who prepare and carry out your visit, and the performer who visits your family.
Our payment provider, which processes the payment through a secure payment link.
If you booked through a resort, villa or concierge team, they receive the details needed to arrange access and timing.
We never sell personal data and we do not use it for advertising.
06
Family and children's personalisation details: deleted immediately after the visit, including email copies.
Booking, payment and accounting records: kept for the period required by Finnish law, which for accounting records is six years.
If you ask us to remove your details before a visit is arranged, we do so.
07
We process personal data in the European Union and the European Economic Area. If we ever use a service outside this area, recognised safeguards apply to the transfer.
Access is limited to the people who need the information to prepare or deliver your visit.
Payments are handled on the payment provider's own secure page; we do not see or store your card details.
08
You can ask to see the personal data we hold about you, have it corrected, have it deleted, or ask us to restrict or stop processing it.
You can receive the data you have given us in a structured, machine-readable format, and you can withdraw a consent at any time.
You can object to processing that is based on our legitimate interest.
If you think we have handled your data incorrectly, please contact us first. You can also complain to the Supervisory Authority for Data Protection in Finland.
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The website stores your chosen language in your browser so that the page opens in the same language next time.
The website does not place advertising or tracking cookies, and no analytics service collects your visit.
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If you have a question about your personal data, or would like us to delete it, write to sales@visitsantalapland.com.
For any question about your personal data, write to sales@visitsantalapland.com.